Privacy Policy — The Electric Van Company

1. Who We Are

The Electric Van Company is the operator of this website (evccitysprint.co.uk). We are committed to protecting your privacy and handling your personal data responsibly.

Data Controller: Keith Sims
Email: ksims@evccitysprint.co.uk

2. What Data We Collect

We may collect the following personal data:

Contact form submissions: your name, email address, phone number (optional), company name (optional), and the nature of your enquiry.
Newsletter subscriptions: your email address.
Website usage data: standard server logs including IP address, browser type, pages visited, and referring URL.
Cookies: small text files stored on your device. See our Cookie Policy for details.

3. Why We Collect Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide information about our vehicles.
To send you newsletter updates where you have subscribed.
To improve our website and understand how visitors use it.
To comply with legal obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following lawful bases:

Consent: for newsletter subscriptions and marketing communications. You may withdraw consent at any time.
Legitimate interest: for responding to sales and product enquiries submitted via our contact form.
Legal obligation: where we are required to retain or disclose data by law.

5. How Long We Keep Your Data

Enquiry data: retained for up to 2 years from the date of your last communication with us, unless an ongoing business relationship requires longer retention.
Newsletter subscriptions: retained until you unsubscribe or request deletion.
Website usage data: aggregated and anonymised; raw server logs retained for up to 12 months.

6. Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties. Your data may be shared with the following service providers who process data on our behalf:

Web3Forms: processes contact form and newsletter submissions. Data is transmitted securely and not stored beyond delivery.
Hostinger: our web hosting provider, which stores website data on secure servers.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data where there is no compelling reason for continued processing.
Right to restrict processing: request that we limit how we use your data.
Right to data portability: request your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact Keith Sims at ksims@evccitysprint.co.uk. We will respond within one month of receiving your request.

8. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Keith Sims
The Electric Van Company
Email: ksims@evccitysprint.co.uk
Phone: 01282 611 616